THE TRAVEL BUG SAFARIS
Booking with The Travel Bug Safaris ('the company') implies acceptance of these conditions
which are governed by the law of Namibia
1. How to book in 3 easy steps
- Either contact your Travel Agent or you are welcome to fax or phone us direct.
- Once you have agreed to your safari, read our Booking Conditions and fill in a Booking Form (one per passenger).
- Full payment is required no later than 2 weeks prior to the safari departure date to secure your space on the safari. When booking your safari less than 2 weeks before the departure date the full cost must be paid immediately.
2. How to pay
Credit card – Visa or MasterCard only.
Bank transfer - Company name: Travel bug safaris cc
Bank name: Standard Bank
Bank address: Gustav Voigts Centre
Account number: 241914841
Bank code: 08277200
3. Cancellation Policy
Any cancellation of a booking must be made in writing, either by e-mail, letter or fax, and the following charges will apply from the time of receipt:
Less than two weeks notice - 25 % of safari price forfeited
Less than one weeks notice - 50 % of safari price forfeited
Less then five days notice - 100 % of safari price forfeited
No refunds will be made if a guest fails to join a confirmed safari, or if a guest departs a tour prematurely.
4. Travel insurance
All safari participants must take out appropriate comprehensive travel insurance prior to the commencement of the safari to cover possible cancellation charges, medical expenses (including medical repatriation should this become necessary), personal belongings and money. You will be asked to show proof of your medical insurance before you can begin the safari.
5. Booking changes
Once a Booking Form is completed and the safari confirmed, guests must advise of any booking changes in writing and are subject to the above cancellation policy.
The company reserves the right, in the client's interests, to modify or cancel the whole or any part of a safari at any time prior to the departure date. In the event of material modification or cancellation, the company will try to offer alternative arrangements of a similar standard or to make a full and prompt refund of monies paid by the client.
The company will not normally modify or cancel a safari less than two weeks before departure, except in circumstances outside the company's control such as acts of God, natural disaster, epidemic, weather, accident, industrial action, Government action, civil unrest, war or threat of war.
6. Price policy
Travel Bug Safaris will its utmost to keep to the agreed safari price. If increases are forced on us by government action, currency exchange rate fluctuations, or increases in ground transportation costs or game park entrance fees, we reserve the right to apply a surcharge, up to a maximum of 10 % of the safari price.
If surcharges amount to more than 10 % the client may cancel their booking within 10 days of the issue of the surcharge notice and receive a full refund of all monies paid for the safari.
7. Responsibilities of the company
The company cannot be held responsible for modifications or cancellations caused by exceptional circumstances outside the company's control as described in section 5 above. Subject to this limitation, the company assumes liability for the acts or omissions of its employees and agents, in particular for any deficiencies in the standards of service or facilities supplied.
The company does not accept responsibility for death, bodily injury, or illness caused to safari participants, unless resulting from the proven negligence of the company in its contractual duty to exercise care in making arrangements for the client.
8. Responsibilities of the client
Passports, visa, health certificates, travel insurance or other travel documentation required for the holiday must be obtained by the client (please note that the Namibian Immigration authorities require that visitors are in possession of a passport which is valid for at least six months after the scheduled date of departure from the country and contains at least two clear pages).
No credit or refund is possible for any unused services included in the safari price in the event of delays caused through lost or inadequate travel documents.
Your behaviour whilst on safari must not disrupt, distress, damage, endanger or annoy other guests, yourself, employees, property, animals or any third party. Anyone who does not comply can be asked to leave the safari prematurely without compensation of any kind.
If you have a problem or criticism whilst on safari please let your guide know so that they can do their utmost to rectify the issue at the time. It is unreasonable to lodge a complaint on return if you have not given your guide an opportunity to deal with the issue in the first place.
9. Health and personal safety
Safari participants should be in reasonable health. Any special dietary requirements, illnesses, physical or mental impairments or phobias must be disclosed on the Booking Form. We will do our best to cater for special requirements or requests wherever possible.
Most of Namibia is a low risk malarial zone, particularly the south (including Sossusvlei). Whether guests decide to take anti-malarial medication is at their own discretion and is not the responsibility of The Travel Bug Safaris. For those that chose not to take anti-malarial medication, precautions such as repellent are recommended. Please consult a medical doctor for advice.
Being on safari may mean coming into close proximity to wild animals or poisonous snakes and insects so it is in the interests of participants to treat these with respect. While all reasonable precautions are taken to ensure your safety, the company cannot be held responsible for any injury or accident caused by animal, snake or insect.
Safari participants are limited to a reasonable amount of luggage - we recommend one soft sports type bag up to 10 kg in weight, plus hand luggage and photographic equipment. As conditions are often dusty, please ensure that all bags and containers are suitably dust-proofed. Surplus baggage can be stored at our office in Windhoek for the duration of the safari if required.
11. Safari prices are inclusive of the following:
Guide services, overland transportation in a microbus, fuel, camping fees, National Park entry fees,
and meals as described.